Store Operations:

What hours are you open?

We are open from Wednesday through Friday from 10am to 5:30pm.

We are open on Saturdays from 10am to 5pm. Sundays 10am to 2pm.

Mondays & Tuesdays we are closed.

Do I need an appointment to come in to the store?

Walk-ins are always welcome during regular operating hours.

If you are requesting to see a certain display specific to your event scheduling an appointment assures you a priority on high-volume days.

Rental FAQ’s:

How far in advance do I need to book a rental?

We recommend reserving items as soon as possible to ensure availability. We will try our best to accomodate last minute requests.

When is payment due for rentals?

Payment for rental items are due on the day of booking. If items are being picked-up by the customer there will be a security deposit required. If customer requests that their rentals be delivered by the store a security deposit will only be required for certain items.

Are security deposits refundable?

Security deposits are 100% refundable as long as the items rented are returned on time and in the condition it was in when it left the store’s location. Security deposits can be paid for with cash or card. Banks will process the refund within 5-7 business days if customer uses card.

Delivery/Pick-Up:

Is there a minimum purchase amount in order to get items delivered?

No, we do not require that you purchase up to a certain amount in order to recieve delivery as an option. You can simply request for the delivery/pick-up service.

Is there an additional charge for requesting delivery?

Yes, during regular store operating hours we deliver and pick-up with a standard fee depending on the location and city. However, if the request is before or after our regular operating hours there is an additional charge required.

Will you set-up and take-down my rentals?

We offer to set up and take down services at an additional fee.

Do I need to return my items clean?

Any item that is used for or contains edible food should be clean upon returning to the store. This includes but is not limited to dinnerware, cutlery, schafer dishes, glassware, popcorn machines, cotton candy machines, chocolate fountains, etc.

Linen does not have to be washed by the customer, however, we do require that no debris be collected and brought back to the store. Please ensure to shake off and clean any crumbs or food that gets left behind. Additional details on linen care will be included in the rental contract provided to customers upon delivery or pick-up in store.

What happens if rental equipment is missing upon return?

We will charge the replacement fee per item that are missing. If you are able to locate and return the items within 7 days, we will happily issue a refund.

What is your cancellation policy?

CANCELLATIONS ON ALL BOOKED EVENTS INCLUDING SET-UPS and/or SPECIALTY ORDER ITEMS will require a 50% NON-REFUNDABLE DEPOSIT that must be paid well in advance of event’s date to ensure your dates and rental items are secured.

Cancellations for ALL RENTALS WILL BE CHARGED based on the following criteria:

IF CANCELED 30 DAYS (OR MORE) PRIOR TO THE EVENT’S DATE 30% OF THE RENTER’S ORDER WILL BE CHARGED.

IF CANCELED 10-15 DAYS PRIOR TO THE EVENT’S DATE THE FEE WILL BE 45% OF THE ORDER.

IF CANCELED 7 DAYS PRIOR THE EVENT’S DATE THE FEE WILL 65% OF THE ORDER. NO EXCEPTIONS.

IF THE CANCELLATION OCCURS WITHIN THE 7 DAYS BEFORE THE EVENT DATE NO REFUND WILL BE HONORED AT ALL. NO EXCEPTIONS.

 All rentals are charged daily unless stated or written on the contract, additional days will be charged if returned late.